Last updated: October 10, 2026
1. Overview
This policy explains what personal information Cherry Hosting collects when you use our website, client area and game panel, why we collect it, and who we share it with. We do not sell your personal information and we do not run advertising.
2. What we collect
- Account details: your name, email address and a hashed password.
- Billing details: your billing name and address, and the history of your orders and invoices. Card details are handled by Square and are never stored on our systems.
- Server data: the files, worlds and settings you put on your server, and the console and log output it produces. Server logs can include the IP addresses and usernames of players who connect.
- Technical data: your IP address, browser and device information, and access and security logs from our website, client area and panel.
- Support messages: tickets and any messages you send us, including on Discord.
3. How we use it
- to create your account, set up your server and run the service;
- to take payment, send invoices and keep billing records;
- to protect the service and other customers from abuse, fraud and attacks;
- to answer support requests and send you service and account emails;
- to meet legal and tax obligations.
4. Who we share it with
We share information only with the companies that help us run the service, and only what they need:
- Square processes card payments.
- Cloudflare sits in front of our websites for performance and DDoS protection, so it sees web traffic to them.
- An email delivery provider sends account, billing and server emails for us.
- Infrastructure providers host the servers and networks the service runs on.
We may also disclose information when the law requires it, or to protect the safety and security of our users and systems.
5. Cookies and fonts
We use cookies that are needed to keep you signed in and to keep the service secure. We do not use advertising or cross-site tracking cookies. Some pages load fonts from Google Fonts, which means your browser contacts Google when those pages load.
6. How long we keep it
We keep your account and billing records while your account is active, and for as long afterwards as we need them for tax, legal or fraud-prevention reasons. Your server's files are deleted when your service is deleted in our billing system, which happens after a service has been cancelled or has expired unpaid. Logs are kept for a limited period and then removed.
7. Security
We use reasonable technical and organisational measures to protect your information, such as encrypted connections and hashed passwords. No system is perfectly secure, so we cannot guarantee absolute security.
8. Your choices
You can ask us to give you a copy of your personal information, correct it, or delete it. Some billing records have to be kept for legal reasons, but we will remove everything we are allowed to. To make a request, contact us using the details below.
9. Children
Our service is not directed at children under 13, and we do not knowingly collect their personal information. If you think a child has given us information, contact us and we will delete it.
10. Where your data is processed
Cherry Hosting operates from Canada and handles personal information in line with applicable Canadian privacy law. Our game servers are in the United States, so server data is processed there, and by the providers listed above in the countries where they operate.
11. Changes to this policy
We may update this policy. When we make a significant change we will tell you by email or on the website. The date at the top shows when it was last updated.
12. Contact
For privacy questions or requests, open a support ticket in the client area or ask in our Discord.